Refund policy

We have a 30-day return policy, which means you can exchange or return any items within 30 days of the order date. A $7 return shipping fee, per return, will be deducted from the refund.

To start a return, you can contact us at support@tektact.com. Please note that returns will be sent to a different address from the sender's address on your order's package.

If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@tektact.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Returns are not accepted for custom-made products. All custom products are personalized for you and are not suitable for resale. With custom products, we can only accommodate exchanges for damaged or defective items, and not for change of mind or choosing wrong sizes.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please make sure your exchange items are unworn and unwashed.

If your package is damaged or there are any product quality issues, please get in touch with our super-friendly support legends at support@tektact.com.